Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next GTM Business Architecture Senior Manager

About the job

As the Senior Manager of GTM Business Architecture, you will serve as the engine room for how Twilio’s revenue processes scale. You sit at the high-stakes intersection of Sales Strategy, Operations, and Enterprise Technology (ET). Your mission is to translate macro commercial strategies into high-fidelity, actionable business blueprints.

You will act as the Domain Owner for specific GTM workflows, serving as the primary bridge between the Field and Enterprise Tech. We are not an “order-taking” function; we are systems architects. You are curious, thrive in ambiguity, and possess a “First Principles” mindset - capable of rolling up your sleeves to deconstruct a broken process, write a bulletproof User Story, and enforce strict governance. This role acts as the upstream gatekeeper, ensuring that business requirements are fully vetted, data-compliant, and prioritized before they ever reach the ET engineering roadmap.

Responsibilities

In this role, you’ll:

• Domain Ownership & Process Design: Act as the strategic owner for specific segments of the GTM lifecycle (e.g., Prospecting, Deal Execution, Specialist Alignment). Conduct systemic audits of existing sales motions to pinpoint bottlenecks, then architect the “to-be” workflows to eliminate non-selling friction.
• Requirements Governance (The “What” & “Why”): Author high-fidelity Business Requirement Documents (BRDs), process flowcharts, and User Stories. Define the upstream “Data Contracts,” partnering closely with ET leads who own the technical configuration (the “How”). Ensure ET builds exactly what the business needs with zero ambiguity.
• Strategic Intake Triage: Utilize the GTM Priority Matrix to evaluate and rank inbound field requests. Actively filter out tactical “noise,” trading off field requests against technical debt to ensure engineering resources are focused solely on the highest-ROI drivers.
• UAT & Defect Governance: Lead the User Acceptance Testing (UAT) framework for your domain. Execute test scripts, run defect triage (prioritizing bugs vs. enhancements), and manage the Business “Go/No-Go” sign-off. Ensure no feature launches unless it meets the “Field-Ready” standard.
• The Closed-Loop Feedback Engine: Partner with Enablement and Data Analytics to track downstream adoption. Monitor system telemetry (e.g., Gong AI trackers, Outreach metrics) to measure behavioral adoption, tying the technical build to quantifiable revenue ROI.
• GTM AI Execution: Support the deployment of the GTM AI roadmap. Operationalize Generative AI POCs into daily rep workflows, capturing frontline feedback to iterate and scale.
• Cross-Functional Alignment: Maintain strict operational boundaries (RACI) across GTM, ET, and Enablement. Provide the functional blueprints to Enablement to ensure training aligns perfectly with the technical architecture.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Strategic Mindset with Consulting & Technical Depth: 7+ years of experience within a management consulting firm, enterprise revenue architecture function, or GTM transformation group. You bring a rare combination of a high-level strategic mindset - capable of deconstructing complex business challenges from first principles - and a strong technical background, allowing you to confidently navigate abstract corporate strategy and translate it into disciplined systems architecture.
• The “Technical Translator”: Exceptional ability to simplify complex technical concepts for GTM stakeholders, while simultaneously translating vague business “wants” into precise technical “needs” for ET engineers.
• Systems Fluency: Deep expertise in the Salesforce ecosystem and integrated GTM tools (e.g., Gong, Outreach). You don’t need to write the code, but you must thoroughly understand object relationships, data schemas, and API limitations to design feasible business logic.
• Think Like a Seller: Proven ability to empathize with the Field. You understand sales psychology and how to design systems that maximize rep productivity and minimize administrative tax.
• Process Rigor: Deep experience building structured artifacts (BRDs, process mapping, executive-level decks).
• The “Driver” Persona: You don’t wait for permission. You identify friction, get people aligned, build a business case for a solution, and see it through to execution without letting standard processes fall through the cracks.
• Scale Mindset: You build for where the Twilio Revenue Engine will be in 2 years, not just patching the problems of today.

Location

This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800
• Based in the San Francisco Bay area, California: $182,960 - $228,700
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until July 21st, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Job DescriptionAs a Senior SAP CO Process Expert, you will lead the design, implementation, and global rollout of SAP Controlling (CO) processes within a dynamic S/4HANA transformation. In this role,...

Mavericks Wanted

When was the last time you achieved the impossible? If that thought feels overwhelming, you might want to pause here, but if it sparks excitement…read on

In 2015, we pioneered a “moneyball for biotech” approach, pooling projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation. This model allows science and small teams of experts to lead the way. We build bridges to groundbreaking advancements in rare disease, and develop life-changing medicines for patients with unmet needs as fast as humanly possible.

Together we define white space, push boundaries, and empower people to solve problems. If you’re someone who defies convention, join us and work alongside some of the most respected minds in the industry. Together, we’ll ask ”why not?” and help reengineer the future of biopharma. At BridgeBio, we value curiosity and experimentation—including the ethical & thoughtful use of AI to improve clarity, speed, and quality of work.

About BridgeBio

BridgeBio is a biopharmaceutical company founded to discover, create, test and deliver transformative medicines to treat patients who suffer from genetic diseases and cancers with clear genetic drivers. We bridge the gap between remarkable advancements in genetic science in academic institutions and the delivery of meaningful medicines to patients. Founded in 2015, the company has built a portfolio of 20+ drug development programs ranging from preclinical to late-stage development in multiple therapeutic areas including genetic dermatology, precision oncology, cardiology, endocrinology, neurology, pulmonology and renal disease, with two approved drugs.

Our focus on scientific excellence and rapid execution aims to translate today’s discoveries into tomorrow’s medicines. We have U.S. offices in San Francisco, Palo Alto, Raleigh, with small satellites in other parts of the country. We also have international offices in Montreal, Canada and Zurich, Switzerland, and are expanding across Europe.

To learn more about our story and company culture, visit us at https://bridgebio.com

Who You Are

The Senior Manager of Analytical Development will join the Analytical Development Team within Chemistry and Manufacturing and Controls (CMC) and report to a Director of Analytical Development. This role will work closely with the entire CMC team to execute late-stage development activities in support of Phase III clinical trials through commercial activities. Candidates for this position will be required to work independently and have experience managing outsourced analytical activities at contract manufacturing sites and testing labs

Responsibilities

• Oversee contract development and manufacturing organizations (CDMOs) to manage analytical development and quality control (QC) activities for drug substance (DS) and product (DP)
• Manage analytical documentation (i.e., CofAs, test methods, protocols, reports, specifications, stability, and raw data) within Quality Management System (QMS)
• Support and author analytical content for CMC Regulatory content for U.S. and Rest of World dossiers
• Manage GMP stability studies and provide trend analysis in support of retest and shelf-life extension
• Manage reference standard program (i.e., qualification, storage, inventory, distribution)
• Development and approval of specifications for raw materials, intermediates, and finished product and knowledge of regulatory requirements in the setting of specifications
• Development and validation of analytical methods and verification of compendial methods
• Able to communicate results both internally and externally through oral and written updates and formal reports as necessary
• Provide analytical support for API and Drug Product process development
• Authoring of development reports, protocols, and methods
• Support quality audits as a technical representative and contribute to authoring of audit reports

Education, Experience & Skills Requirements

• At least 7 years of experience in analytical development in a pharmaceutical setting
• Proven leadership experience in managing analytical chemists at various levels externally (CMO mgmt.)
• Independently proficient in a variety of analytical techniques and regulatory areas including, but not limited to HPLC, LC/MS, GC, GC/MS, USP dissolution testing apparatus, pH meters, UV/Vis spectroscopy, KF, and phase appropriate analytical method validation
• Knowledge and direct experience with CMC analytical regulatory requirements and authoring of IND/IMPD filings and response to regulatory inquiries; experience applying regulatory guidelines (ICH, FDA, EMA, etc.) to pharmaceutical development and CMC strategy
• Ability to communicate effectively with vendors regarding project scope, scientific results, and project updates. Ability to understand project timelines and appropriately prioritize activities to achieve project goals
• The position will require an ability to adapt to changes in priorities on short notice and will also need an ability to make decisions, independently, under tight timelines
• Travel up to 20%

At BridgeBio, we strive to provide a market-competitive total rewards package, including base pay, an annual performance bonus, company equity, and generous health benefits. Below is the anticipated salary range for candidates for this role who will work in California. The final salary offered to a successful candidate will depend on several factors that may include but are not limited to the type and length of experience within the job, type, and length of experience within the industry, educational background, location of residence and performance during the interview process. BridgeBio is a multi-state employer, and this salary range may not reflect positions based in other states.

Salary

$163,800—$177,400 USD

As a global company, our comprehensive benefits may vary based on location.  We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return.

For Full-Time U.S Based Roles:

Financial & Rewards

• Market-leading compensation

• 401(k) with employer match

• Employee Stock Purchase Program (ESPP)

• Pre-tax commuter benefits (transit and parking)

• Referral bonus for hired candidates

• Subsidized lunch and parking on in-office days

Health & Well-Being

• 100% employer-paid medical, dental, and vision premiums for you and your dependents

• Health Savings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA)

• Fertility & family-forming benefits

• Expanded mental health support (therapy and coaching resources)

• Hybrid work model with flexibility

• Flexible, “take-what-you-need” paid time off and company-paid holidays

• Comprehensive paid medical and parental leave to care for yourself and your family

Skill Development & Career Paths:

• People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility

• We provide career pathing through regular feedback, continuous education and professional development programs via LinkedIn Learning, LifeLabs, & BetterUp Coaching

• We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities

About Figure

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.

We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.

About the Role

The Senior Operations Manager within Customer Operations will lead the strategic direction and operational management of the mortgage loan servicing and collections functions. This role is critical for ensuring efficient loan servicing processes, maintaining regulatory compliance, and optimizing collections strategies to minimize delinquency and loss while enhancing customer satisfaction. The incumbent will ensure our collections and default strategies are effective, by leveraging various methodologies to engage customers who are experiencing a financial hardship and designing programs and optimal solutions which ultimately lead to a long term path to cure the outstanding delinquency. This individual will ensure our people, processes, and systems are harmonized and simplified, providing end-to-end transparency, and align KPIs to value to all key stakeholders (Customer, Company, Community and Investors).

What You’ll Do

• Develop and execute the strategic vision for mortgage loan servicing and collections, ensuring alignment with corporate goals and market trends.
• Manage mortgage servicing operations, including payment processing, escrow, complaint management, account maintenance, customer service, and collections efforts for delinquent accounts.
• Design and implement effective collections strategies and processes that balance customer service with recovery objectives, aiming to reduce delinquency rates, delinquency roll rates and maximize recoveries.
• Ensure adherence to all applicable federal, state, and local regulations governing mortgage servicing and collections, including compliance with guidelines from agencies such as the CFPB and FDCPA.
• Team Development and Results Accountability: Lead, mentor, and build a high-performing team, fostering a culture of excellence, accountability, and continuous improvement in both servicing and collections.
• Monitor key performance indicators (KPIs) and conduct data analysis to identify trends, inform decision-making, and drive operational improvements in servicing and collections.
• Collaborate with underwriting, risk management, and legal teams to ensure seamless operations and effective resolution of servicing and collections issues.
• Identify and assess risks related to loan servicing and collections; develop strategies to mitigate these risks and enhance operational resilience.
• Define and execute policies and procedures to facilitate an enthusiastic, holistic, and effective collections model with a customer-centric approach.
• Identify initiatives and improvements in technology, systems, and policies to enhance service and employee retention; work collaboratively across functions to design and implement initiatives.
• Proactively evolve culture through providing feedback, ongoing monitoring, and coaching to develop highly effective team
• Participate as a member of the Lending Operations and Servicing Leadership team; partner with other key stakeholders to champion, develop, and communicate a consistent strategic platform, mission, and purpose for the organization
• Partner, communicate, and facilitate collaborative interactions with peer organizations to ensure objectives, tactics, and long-term strategies are aligned and executed appropriately to achieve business goals.
• Manage the reconciliation of vendor reports for data inaccuracies or discrepancies. Support data alignment initiatives and data validation with our vendors for the servicing portfolio.
• Support leadership team in systems / operations processes, customer relations & issue resolution, if escalation required

What We Look For

• Minimum of ten (10) years in the financial service / consumer lending industry (preferably mortgage or HELOC experience).
• Minimum of five (5) years in a leadership position in at least two of the following areas (Collections/Recovery, servicing administration/Operations)
• Bachelor’s degree preferred
• Knowledge and experience in service operations strategies, strategic planning, principle and execution.
• Demonstrated ability to analyze, interpret and manage data and develop executive summary reports and conduct presentations.
• Develop, implement and monitor performance KPIs, SLAs and vendor performance metrics.
• Familiarity with Federal, State and Local regulations as it pertains to the Loan Origination, Servicing and Collections.
• Leadership skills with strong interpersonal skills including coaching staff and handling conflict resolution, implementing initiatives or projects, and collaborating with other professional and non-clinical staff required.
• Demonstrated financial analysis with basic accounting principles required.
• Process improvement skills.
• Ability to evaluate activities and support related corporate strategies.
• Communication, analytical, problem-solving and decision-making skills with the ability to comprehend and suggest modifications to technical computerized systems.
• Strategic thinker with strong hands-on leadership skills with the ability to influence and persuade others across organizational boundaries.
• Experience managing a geographically dispersed workforce
• Proven experience managing third-party service providers/vendor management
• Ability to travel up to 25% of the time

What Would Be a Plus

• Collection and Default Management improvement strategies
• Valid NMLS License and/or the ability to obtain state-specific required servicing and collections licenses in all 50 states within 180 days of employment.
• Experience with operating and working with various lending (Loan Originations and Servicing) systems
• Experience with automated dialer platform/systems and the associated data structures
• Experience working in a start-up and/or consulting environment
• Experience using Notion and Google Suite (Docs, Sheets, Slides)

Salary

• Base Compensation Range: $122,100 - 146,520/yr
• 25% annual bonus target, paid quarterly
• Company equity in the form of RSUs

This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.

Benefits

• Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
• Employer-paid life and disability insurance
• 11 observed holidays and PTO plan
• Up to 12 weeks of paid family leave
• Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

#LI-JR1 #LI-Hybrid

About Pantheon

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.

About the Role

Are you a strategic operator who thrives at the intersection of systems thinking, data integrity, and organizational scale? Join us as a Senior PDE Operations Specialist and serve as the operational backbone and strategic partner to the Sr. Director of Product Operations across Pantheon’s Product, Design, and Engineering organization.

As a Senior PDE Operations Specialist, you will own operational excellence and governance  across the full PDE SDLC, from ideation through post-launch review ,ensuring data is consistent, tools are integrated, and workflows are scalable. You will lead tool strategy and integration decisions across our core toolset (ProductBoard, Jira, Amplitude, Jellyfish, Guru, Confluence, and Zendesk), drive adoption of new processes, and partner directly with PDE leadership to shape how the organization runs. This is a deeply hands-on role, you will get into the tools daily, resolve systemic data issues, write and automate workflows, and engage at the leadership level to influence decisions with real organizational impact.

This is an individual contributor role who will manage systems, tools, and processes at scale.

What You Need To Succeed

• Strategic Tool Ownership: Deep hands-on experience with ProductBoard and Jira (or equivalent technologies). Proven ability to evaluate, select, integrate, govern, and optimize tools that support a complex SDLC.
• SDLC Data Integrity: Strong understanding of how data flows across product development artifacts.
• Operationalization: Demonstrated ability to turn recurring activities into scalable, repeatable, automated workflows and Standard Operations Procedures (SOPs) that teams actually use.
• Strategic Partnership: Comfortable as a direct partner to senior leadership — translating operational findings into recommendations and owning the operational narrative.
• Hands-On Automation: Strong appetite for automation using scripting, tooling, and AI-assisted workflows. Experience with or strong interest in Claude Code is highly valued — someone who sees coding as an operational problem-solving tool.
• Cross-Functional Influence: Proven ability to drive alignment and adoption across a large, multi-disciplinary org without direct authority.
• Amplitude & Product Metrics: Experience establishing or standardizing analytics tooling (Amplitude or equivalent) to support product launches and post-launch tracking.

What you Bring to the Table

• Experience & Impact: 5–7 years in product operations or program management in a SaaS environment. Track record of driving operational improvements at org scale.
• Tool Expertise: Deep hands-on experience with  a SDLC tools include Jira and ProductBoard. Amplitude, Jellyfish, Guru, Confluence, or Zendesk a strong plus.
• SDLC Ownership: Experience owning or improving end-to-end SDLC processes including artifact standards, stage gate compliance, and cross-tool data integrity.
• Process Design: Proven ability to design and scale operational frameworks — not just follow them. Builds playbooks, SOPs, and governance structures that hold up at org scale.
• Automation & Technical Appetite: Hands-on experience with scripting or workflow automation. Python or JavaScript a plus. Claude Code or AI-assisted tooling experience highly valued.
• Leadership Communication: Comfortable engaging with senior and executive stakeholders. Produces clear, data-informed operational reporting for technical and non-technical audiences.
• Self-Direction: Operates with high autonomy. Makes independent decisions within defined strategy and knows when to escalate.

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

• Industry competitive compensation and equity plan
• Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays
• Full medical coverage (Extended health care, dental, vision)
• Top-of-line equipment
• In-office workspace (Vancouver, BC Canada)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate

Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

To review the Employee and Applicant’s Privacy Policy, click here.

Visa Sponsorship is not available at this time.

The Canadian base salary range for this position is $96,000 - 120,000 CAD per year. Our salary ranges are determined by role, level, and location. At Pantheon, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

#LI-KM1

#LI-remote

About Figure

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.

We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.

About the Role

The Senior Operations Manager within Customer Operations will lead the strategic direction and operational management of the mortgage loan servicing and collections functions. This role is critical for ensuring efficient loan servicing processes, maintaining regulatory compliance, and optimizing collections strategies to minimize delinquency and loss while enhancing customer satisfaction. The incumbent will ensure our collections and default strategies are effective, by leveraging various methodologies to engage customers who are experiencing a financial hardship and designing programs and optimal solutions which ultimately lead to a long term path to cure the outstanding delinquency. This individual will ensure our people, processes, and systems are harmonized and simplified, providing end-to-end transparency, and align KPIs to value to all key stakeholders (Customer, Company, Community and Investors).

What You’ll Do

• Develop and execute the strategic vision for mortgage loan servicing and collections, ensuring alignment with corporate goals and market trends.
• Manage mortgage servicing operations, including payment processing, escrow, complaint management, account maintenance, customer service, and collections efforts for delinquent accounts.
• Design and implement effective collections strategies and processes that balance customer service with recovery objectives, aiming to reduce delinquency rates, delinquency roll rates and maximize recoveries.
• Ensure adherence to all applicable federal, state, and local regulations governing mortgage servicing and collections, including compliance with guidelines from agencies such as the CFPB and FDCPA.
• Team Development and Results Accountability: Lead, mentor, and build a high-performing team, fostering a culture of excellence, accountability, and continuous improvement in both servicing and collections.
• Monitor key performance indicators (KPIs) and conduct data analysis to identify trends, inform decision-making, and drive operational improvements in servicing and collections.
• Collaborate with underwriting, risk management, and legal teams to ensure seamless operations and effective resolution of servicing and collections issues.
• Identify and assess risks related to loan servicing and collections; develop strategies to mitigate these risks and enhance operational resilience.
• Define and execute policies and procedures to facilitate an enthusiastic, holistic, and effective collections model with a customer-centric approach.
• Identify initiatives and improvements in technology, systems, and policies to enhance service and employee retention; work collaboratively across functions to design and implement initiatives.
• Proactively evolve culture through providing feedback, ongoing monitoring, and coaching to develop highly effective team
• Participate as a member of the Lending Operations and Servicing Leadership team; partner with other key stakeholders to champion, develop, and communicate a consistent strategic platform, mission, and purpose for the organization
• Partner, communicate, and facilitate collaborative interactions with peer organizations to ensure objectives, tactics, and long-term strategies are aligned and executed appropriately to achieve business goals.
• Manage the reconciliation of vendor reports for data inaccuracies or discrepancies. Support data alignment initiatives and data validation with our vendors for the servicing portfolio.
• Support leadership team in systems / operations processes, customer relations & issue resolution, if escalation required

What We Look For

• Minimum of ten (10) years in the financial service / consumer lending industry (preferably mortgage or HELOC experience).
• Minimum of five (5) years in a leadership position in at least two of the following areas (Collections/Recovery, servicing administration/Operations)
• Bachelor’s degree preferred
• Knowledge and experience in service operations strategies, strategic planning, principle and execution.
• Demonstrated ability to analyze, interpret and manage data and develop executive summary reports and conduct presentations.
• Develop, implement and monitor performance KPIs, SLAs and vendor performance metrics.
• Familiarity with Federal, State and Local regulations as it pertains to the Loan Origination, Servicing and Collections.
• Leadership skills with strong interpersonal skills including coaching staff and handling conflict resolution, implementing initiatives or projects, and collaborating with other professional and non-clinical staff required.
• Demonstrated financial analysis with basic accounting principles required.
• Process improvement skills.
• Ability to evaluate activities and support related corporate strategies.
• Communication, analytical, problem-solving and decision-making skills with the ability to comprehend and suggest modifications to technical computerized systems.
• Strategic thinker with strong hands-on leadership skills with the ability to influence and persuade others across organizational boundaries.
• Experience managing a geographically dispersed workforce
• Proven experience managing third-party service providers/vendor management
• Ability to travel up to 25% of the time

What Would Be a Plus

• Collection and Default Management improvement strategies
• Valid NMLS License and/or the ability to obtain state-specific required servicing and collections licenses in all 50 states within 180 days of employment.
• Experience with operating and working with various lending (Loan Originations and Servicing) systems
• Experience with automated dialer platform/systems and the associated data structures
• Experience working in a start-up and/or consulting environment
• Experience using Notion and Google Suite (Docs, Sheets, Slides)

Salary

• Base Compensation Range: $122,100 - 146,520/yr
• 25% annual bonus target, paid quarterly
• Company equity in the form of RSUs

This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.

Benefits

• Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
• Employer-paid life and disability insurance
• 11 observed holidays and PTO plan
• Up to 12 weeks of paid family leave
• Continuing education reimbursement

Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.

Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

#LI-JR1 #LI-Hybrid

Our Purpose

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

About Us

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

As a Staff Provisioning Analyst, you will sit within the Customer Operations team within GSS that is responsible for application administration and integrations, Product and Service Provisioning, Project and Program Management, and all data analytics for the GSS department. The Customer Operations, Product Enablement Specialist is responsible for provisioning, migrating, and terminating customer access to SentinelOne products and services. These activities are tied to revenue recognition and thus tied to month/quarter-end flex schedules to ensure our stellar SLA is maintained.

What Will You Do?

Primary responsibilities include:

• Validate purchase details of new and renewing Customers to deliver their purchased products and services
• Ability to maintain provisioning SLAs and provide the highest level of customer service
• Coordinate with account teams, partners, and product to ensure entitlements are reaching the correct stakeholders
• Set up, configure, and convert product instances to align with the purchase
• Deliver first touch with new and renewing customers with guidance on consuming their purchased products and services
• Key stakeholder in automation and development of the provisioning process
• Review and analyze customer entitlements for accuracy and compliance
• Operational Salesforce task i.e. Quoting support, Health Signal tasks

What Skills and Knowledge Will You bring?

Ideal candidates will have:

• Detail-oriented with impeccable written and verbal communication skills
• Passion for process documentation and adherence
• Strong team player but still a passionate self-starter
• Thrives is fast paced environment and can work to prioritize independently
• Experience in provisioning, Entitlement/Licensing, order management, sales operations, or customer support operations
• Experience with Salesforce
• Experience in a high-tech Saas or cybersecurity company
• Experience in a hyper-growth start-up environment
• Prior experience in a SaaS provisioning/onboarding role

Why SentinelOne?

AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.

We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:

Equity & Rewards

• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)

Time Off & Wellbeing

• Competitive leave benefits
• Gender-neutral parental leave

Insurance & Financial Security

• Private medical, dental, and vision insurance

Work Perks & Flexibility

• Global home office allowance
• Internet or mobile phone allowance
• Hybrid work model with flexible hours

Wellness & Lifestyle

• Wellness programs

Growth & Community

• In-office lunch program

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

About DutchieFounded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.About This JobWe are seeking a strategic, forward-thinking Senior Manager Workforce Management & Optimization to lead, scale, and transform our Support Operations workforce ecosystem. While you must deeply understand traditional WFM principles—forecasting, capacity planning, and scheduling —your primary mandate is to build a future-proof operation. You won't just staff for the queue; you will actively work to diminish it through smarter routing, triage, and automated deflection. This role sits at the intersection of operational excellence and digital transformation. You will champion and empower our frontline support teams while partnering closely with Product, Engineering, and Operations to identify high-volume, repetitive tasks that can be automated or pushed directly into AI agents and code. If you are a WFM purist who only wants to manage static spreadsheets, this isn't the role for you. If you are an operational leader excited by the challenge of balancing human execution with automated efficiency, we want to hear from you.What You'll Do...Strategic Workforce Architecture: Own long-term and short-term capacity planning, forecasting, and budgeting across all support channels, ensuring our human footprint scales efficiently alongside business growth.Automation & Deflection Roadmap: Audit existing support volu

About DutchieFounded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.About This JobWe are seeking a strategic, forward-thinking Senior Manager Workforce Management & Optimization to lead, scale, and transform our Support Operations workforce ecosystem. While you must deeply understand traditional WFM principles—forecasting, capacity planning, and scheduling —your primary mandate is to build a future-proof operation. You won't just staff for the queue; you will actively work to diminish it through smarter routing, triage, and automated deflection. This role sits at the intersection of operational excellence and digital transformation. You will champion and empower our frontline support teams while partnering closely with Product, Engineering, and Operations to identify high-volume, repetitive tasks that can be automated or pushed directly into AI agents and code. If you are a WFM purist who only wants to manage static spreadsheets, this isn't the role for you. If you are an operational leader excited by the challenge of balancing human execution with automated efficiency, we want to hear from you.What You'll Do...Strategic Workforce Architecture: Own long-term and short-term capacity planning, forecasting, and budgeting across all support channels, ensuring our human footprint scales efficiently alongside business growth.Automation & Deflection Roadmap: Audit existing support volu

About Dutchie

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.

Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

About This Job

We are seeking a strategic, forward-thinking Senior Manager Workforce Management & Optimization to lead, scale, and transform our Support Operations workforce ecosystem. While you must deeply understand traditional WFM principles—forecasting, capacity planning, and scheduling —your primary mandate is to build a future-proof operation. You won’t just staff for the queue; you will actively work to diminish it through smarter routing, triage, and automated deflection. This role sits at the intersection of operational excellence and digital transformation. You will champion and empower our frontline support teams while partnering closely with Product, Engineering, and Operations to identify high-volume, repetitive tasks that can be automated or pushed directly into AI agents and code. If you are a WFM purist who only wants to manage static spreadsheets, this isn’t the role for you. If you are an operational leader excited by the challenge of balancing human execution with automated efficiency, we want to hear from you.

What You’ll Do…

• Strategic Workforce Architecture: Own long-term and short-term capacity planning, forecasting, and budgeting across all support channels, ensuring our human footprint scales efficiently alongside business growth.
• Automation & Deflection Roadmap: Audit existing support volumes and workflows to identify the heaviest “human time-sucks.” Partner with technical teams to deploy robotic process automation (RPO/ RPA), tooling improvements, or AI agents to handle triaged tasks.
• Operational Excellence: Oversee the daily execution of real-time management, scheduling, and queue performance. Ensure SLA/KPI targets are met while maintaining healthy agent utilization and sustainable workloads.
• Cross-Functional Optimization: Collaborate with Finance, Product, Engineering, and Enablement to align workforce capacity with product releases, promotional cycles, and engineering rollouts.
• Data & Insights Engine: Transform raw performance data into actionable business intelligence. Build a feedback loop that informs product teams exactly where users face systemic friction based on volume spikes.
• Team Dynamics: Partner with a high-performing team of WFM analysts, fostering a culture of data-driven decision-making and continuous process improvement.

What You Bring…

• 5 to 7+ years of experience in Workforce Management, Capacity Planning, or Operations Analytics, ideally within a high-growth SaaS, marketplace, or technology environment.
• 2 to 3 + years of direct people management experience, with a proven track record of scaling teams and developing analytical talent.
• The “Nuts & Bolts” Mastery: Expert-level proficiency with modern WFM software (e.g., Assembled, Nice InContact, Playvox, or Teleopti), omni-channel routing, and Erlang configurations.
• An Automation Mindset: Tangible experience identifying operational inefficiencies and successfully collaborating with engineering or systems teams to implement automated solutions (AI agents, API integrations, or CRM macro optimization).
• Advanced Analytics Skills: Strong SQL, Excel, or data visualization skills (Tableau, Looker). You don’t just pull data; you translate it into an operational narrative.
• High Business Acumen: Ability to translate complex operational data into precise financial and strategic implications for executive leadership.

It’s a Bonus if You…

• Have experience working in a fast-paced technology ecosystem during a phase of rapid scale or restructuring.
• A degree or background in Industrial Engineering, Operations Research, Statistics, or Finance.
• Direct experience implementing Generative AI support agents or conversational AI layers.
• Have a Society of Workforce Planning Professionals (SWPP) certification.

You’ll Get…

We are targeting $125,000- $160,000 based on the intended level for this role.

In addition to cash compensation, our total rewards package includes:

• Full medical benefits including dental and vision plans to ensure you always have the best care.
• Equity packages in the form of stock options to all employees.
• Technology (hardware, software, reading materials, etc..) allowance
• Flexible vacation and sick days

At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

About Match Group

Match Group is a leading global technology company focused on connecting people through a portfolio of iconic products, including Tinder, Pairs, and other brands used by millions of people around the world. We operate at a global scale, combining product innovation, reliable infrastructure, privacy, security, and operational excellence to support our employees and customers across regions.

As our business continues to evolve across APAC, we are looking for a senior, hands-on Senior System Engineer based in Tokyo to provide high-quality IT support for our Japan office and remote employees across the APAC region.

About the Role

As a Senior System Engineer, you will be a key member of the IT team responsible for delivering exceptional workplace technology support, managing corporate IT systems, and continuously improving IT operations across APAC.

This is a senior individual contributor role. You will own local IT support for the Tokyo office while also supporting remote employees across the APAC region. The ideal candidate is not simply a helpdesk operator, but a proactive IT professional who can identify operational gaps, improve processes, automate repetitive work, and partner effectively with global IT, Security, and business teams.

You will support a mixed Mac and Windows environment, administer core workplace tools, manage device and SaaS lifecycles, support employee onboarding and offboarding, and contribute to security and audit readiness. This role is approximately 70% IT operations and support, and 30% project work and process improvement.

What You’ll Do

• Provide high-quality local IT support for the Tokyo office and remote IT support for employees across the APAC region.
• Own day-to-day workplace technology support for employees, ensuring a responsive, professional, and customer-centric support experience.
• Manage and support Mac and Windows endpoints, including provisioning, troubleshooting, lifecycle management, and asset tracking.
• Administer and support core workplace systems, including Google Workspace, Slack, Zoom, Okta, Jira, Confluence, Notion, Jamf, and Workspace ONE.
• Support identity and access management workflows, including account provisioning, access requests, SSO-related troubleshooting, and offboarding activities.
• Manage MDM operations and endpoint compliance processes across corporate devices.
• Support SaaS application lifecycle management, including licensing, access reviews, renewals, usage tracking, and vendor coordination.
• Partner with HR, Security, Finance, Legal, and other internal teams to support employee onboarding, offboarding, and role changes.
• Maintain IT asset inventory, purchasing workflows, hardware logistics, and vendor relationships for the Japan office and APAC users.
• Apply and support corporate IT and security policies, including endpoint standards, access controls, audit requirements, and compliance processes.
• Identify opportunities to improve IT support processes, reduce manual work, and increase operational efficiency through documentation, tooling, and automation.
• Create and maintain clear documentation, runbooks, knowledge base articles, and process guides for IT operations.
• Collaborate closely with global IT, Security Engineering, and regional stakeholders to deliver consistent and scalable IT services.
• Provide support during urgent incidents or business-critical issues when needed, although regular on-call responsibility is not expected.

What We’re Looking For

• 5+ years of experience in Corporate IT, Workplace Technology, Systems Engineering, IT Operations, or a similar role.
• Strong hands-on experience supporting employees in a fast-paced technology or global business environment.
• Deep understanding of IAM, MDM, endpoint management, and modern workplace collaboration tools.
• Experience administering or supporting systems such as Google Workspace, Okta, Jamf, Workspace ONE, Slack, Zoom, Jira, Confluence, or similar platforms.
• Strong troubleshooting skills across Mac, Windows, SaaS applications, identity systems, and endpoint management tools.
• Experience supporting employee onboarding and offboarding processes, including device provisioning, account setup, access management, and asset recovery.
• Ability to manage IT assets, vendor relationships, purchasing processes, and license usage with strong operational discipline.
• Strong customer-service mindset with the ability to support employees professionally, calmly, and effectively.
• Business-level English communication skills.
• Business-level Japanese communication skills.
• Ability to work independently in Tokyo while collaborating closely with global and regional teams.
• Strong ownership mindset, structured problem-solving skills, and the ability to drive improvements without waiting for detailed instructions.
• Experience writing documentation, improving workflows, and making IT operations more scalable and repeatable.
• Practical technical aptitude, including the ability to understand systems deeply and automate or streamline repetitive work where appropriate.
• Degree not required; equivalent hands-on experience is strongly valued.

Nice to Have

• Experience working in a global technology company or high-growth tech environment.
• Experience supporting distributed teams across multiple countries or time zones.
• Experience leading or independently driving IT systems, process improvement, automation, or workplace technology projects.
• Experience improving onboarding, offboarding, asset management, SaaS management, or access management workflows.
• Familiarity with scripting, API-based automation, or lightweight automation using tools such as Bash, Python, PowerShell, or SaaS platform APIs.
• Experience supporting security audits, access reviews, endpoint compliance, or IT control processes.
• Experience working closely with Security, Engineering, HR, Finance, Procurement, and Legal teams.

What Success Looks Like

Within the first 6 to 12 months, you will have established strong ownership of IT support across the Tokyo office and APAC region. Employees will receive consistent, high-quality support, core IT processes will be more efficient and better documented, and regional IT operations will run with greater clarity, reliability, and scalability.

You will be expected to move beyond reactive support by identifying recurring issues, improving workflows, strengthening operational standards, and partnering with global teams to deliver a world-class IT experience for employees.

Who Will Thrive in This Role

You will thrive in this role if you are hands-on, highly accountable, and passionate about delivering excellent employee support. You are comfortable working independently, but you know how to collaborate with global stakeholders. You enjoy solving ambiguous problems, improving broken or manual processes, and building scalable IT operations.

This role is best suited for someone who brings strong technical judgment, customer empathy, and operational ownership. We are looking for someone who can both support users effectively and raise the bar for how IT services are delivered across the region.

#eureka

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About Dutchie

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.

Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

About This Job

We are seeking a strategic, forward-thinking Senior Manager Workforce Management & Optimization to lead, scale, and transform our Support Operations workforce ecosystem. While you must deeply understand traditional WFM principles—forecasting, capacity planning, and scheduling —your primary mandate is to build a future-proof operation. You won’t just staff for the queue; you will actively work to diminish it through smarter routing, triage, and automated deflection. This role sits at the intersection of operational excellence and digital transformation. You will champion and empower our frontline support teams while partnering closely with Product, Engineering, and Operations to identify high-volume, repetitive tasks that can be automated or pushed directly into AI agents and code. If you are a WFM purist who only wants to manage static spreadsheets, this isn’t the role for you. If you are an operational leader excited by the challenge of balancing human execution with automated efficiency, we want to hear from you.

What You’ll Do…

• Strategic Workforce Architecture: Own long-term and short-term capacity planning, forecasting, and budgeting across all support channels, ensuring our human footprint scales efficiently alongside business growth.
• Automation & Deflection Roadmap: Audit existing support volumes and workflows to identify the heaviest “human time-sucks.” Partner with technical teams to deploy robotic process automation (RPO/ RPA), tooling improvements, or AI agents to handle triaged tasks.
• Operational Excellence: Oversee the daily execution of real-time management, scheduling, and queue performance. Ensure SLA/KPI targets are met while maintaining healthy agent utilization and sustainable workloads.
• Cross-Functional Optimization: Collaborate with Finance, Product, Engineering, and Enablement to align workforce capacity with product releases, promotional cycles, and engineering rollouts.
• Data & Insights Engine: Transform raw performance data into actionable business intelligence. Build a feedback loop that informs product teams exactly where users face systemic friction based on volume spikes.
• Team Dynamics: Partner with a high-performing team of WFM analysts, fostering a culture of data-driven decision-making and continuous process improvement.

What You Bring…

• 5 to 7+ years of experience in Workforce Management, Capacity Planning, or Operations Analytics, ideally within a high-growth SaaS, marketplace, or technology environment.
• 2 to 3 + years of direct people management experience, with a proven track record of scaling teams and developing analytical talent.
• The “Nuts & Bolts” Mastery: Expert-level proficiency with modern WFM software (e.g., Assembled, Nice InContact, Playvox, or Teleopti), omni-channel routing, and Erlang configurations.
• An Automation Mindset: Tangible experience identifying operational inefficiencies and successfully collaborating with engineering or systems teams to implement automated solutions (AI agents, API integrations, or CRM macro optimization).
• Advanced Analytics Skills: Strong SQL, Excel, or data visualization skills (Tableau, Looker). You don’t just pull data; you translate it into an operational narrative.
• High Business Acumen: Ability to translate complex operational data into precise financial and strategic implications for executive leadership.

It’s a Bonus if You…

• Have experience working in a fast-paced technology ecosystem during a phase of rapid scale or restructuring.
• A degree or background in Industrial Engineering, Operations Research, Statistics, or Finance.
• Direct experience implementing Generative AI support agents or conversational AI layers.
• Have a Society of Workforce Planning Professionals (SWPP) certification.

You’ll Get…

We are targeting $125,000- $160,000 based on the intended level for this role.

In addition to cash compensation, our total rewards package includes:

• Full medical benefits including dental and vision plans to ensure you always have the best care.
• Equity packages in the form of stock options to all employees.
• Technology (hardware, software, reading materials, etc..) allowance
• Flexible vacation and sick days

At Dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Headquarters: Remote India
URL: http://fortrea.com

We are seeking a highly skilled Workday Configuration Lead with deep expertise in Procure-to-Pay (P2P) modules. This senior-level individual contributor role will be responsible for designing, building, testing, and deploying Workday solutions that enable efficient procurement and payment processes across a global organization. The ideal candidate will be a Workday subject matter expert who can work independently while collaborating with stakeholders worldwide.

Summary of Responsibilities:

• Configure and maintain Workday Procure-to-Pay modules, including Procurement, Supplier Accounts, and related integrations.
• Lead end-to-end solution delivery, including design, configuration, testing, and deployment.
• Partner with global Procurement, Finance, and Accounts Payable teams to understand requirements and deliver scalable Workday solutions.
• Perform impact analysis for new features and enhancements during Workday releases (R1 & R2).
• Develop and execute test plans, troubleshoot issues, and ensure quality assurance for all configurations.
• Provide expert-level guidance on Workday best practices and system optimization.
• Collaborate with cross-functional teams, including IT and Finance, to ensure seamless integration and data integrity.
• Maintain documentation of configurations and processes for audit and compliance purposes.
• Stay updated with Workday releases and new features; evaluate and implement new functionalities as needed.
• Participate in bi-weekly sprints.

Qualifications (Minimum Required):

• Workday Pro Certification in Financials, Procurement, or other relevant modules preferred.
• 7+ years of hands-on Workday configuration experience, with proven expertise in Procure to Pay modules.
• Strong understanding of Workday business processes and security frameworks.
• Experience in building, testing, and deploying Workday solutions in a global environment.
• Ability to work independently as an individual contributor while influencing stakeholders.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to collaborate with global teams across time zones.
• Excellent communication skills with the ability to interact with stakeholders at all levels.
• Detail-oriented with a commitment to delivering high-quality work and meeting deadlines.
• Strong problem-solving skills and the ability to think strategically across HR processes.

Experience (Minimum Required):

• At least 5 years of experience in an analyst, BRM or development role
• Experience supporting Workday in a multi-country, multi-currency environment.
• Familiarity with SOX compliance and audit requirements.
• Advanced computer skills (e.g., Microsoft Word, Excel, Project, and Power Point).

Preferred Qualifications Include:

• Master’s degree in computer science, information technology, data science, or a related field.
• Experience in a Clinical Research Organization or healthcare-related industry.

Physical Demands / Work Environment:

• Remote-Based, as requested by the line manager.
• Requires working with frequent interruptions and changes.
• High degree of global participation within peer groups via Teams and conference call assignments.
• Strong ability to work unsupervised yet still managing priorities of regional and global assignments in a fast-paced, deadline-driven environment.
• Overtime may be required.
• Requires working with frequent interruptions and changes.

Learn more about our EEO & Accommodations request here.

To apply: https://weworkremotely.com/remote-jobs/fortrea-workday-financials-p2p-manager

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our...

Role OverviewJoin Veridian's consulting team as a Supply Chain Systems Consultant, working with clients to design, configure, and implement Manhattan Associates' solutions.

Company Description

At AMCL, a Turner & Townsend Company, you’ll join a global team of thought leaders committed to making a difference to infrastructure and society. If you bring your talent, enthusiasm, and creativity, we’ll help you realize your potential, providing the opportunity to learn, develop and work on our exciting projects happening around the world.

For 75 years Turner & Townsend has been helping to deliver transformational programs across the real estate, infrastructure, and natural resources sectors, making a difference in people’s lives and ensuring a return on investment for our clients and their investors. With 22,000 experts across more than 60 countries, Turner & Townsend is an independent professional services company specializing in program management, project management, cost management and consulting across the real estate, infrastructure, and natural resources sectors.

In 2017, AMCL joined forces with Turner & Townsend. AMCL is recognized as the world’s leading specialist infrastructure, asset management and asset information consultancy. We have built a global reputation for leadership in asset management thinking and on-the-ground delivery. AMCL was founded in 1997 and has worked with over 400 infrastructure organizations globally, across the energy, transportation, and utility sectors. Our teams thrive on the opportunities to share learning and good practice with our clients enabling them to realize true value from the work we deliver. With headquarters in the UK and branches around the globe, including New York City, AMCL has one of the largest teams of dedicated Infrastructure asset management consultants in the world.

www.amcl.com

Job Description

In 2017, AMCL joined forces with Turner & Townsend. AMCL is recognized as the world’s leading specialist infrastructure, asset management and asset information consultancy. We have built a global reputation for leadership in asset management thinking and on-the-ground delivery. AMCL was founded in 1997 and has worked with over 300 infrastructure organizations globally, across the energy, transportation, and utility sectors. Our teams thrive on the opportunities to share learning and good practice with our clients enabling them to realize true value from the work we deliver. With headquarters in the UK and branches around the globe, AMCL has one of the largest teams of specialist Infrastructure asset management consultants in the world.

AMCL is looking to recruit a Senior Asset Management Consultant into the US Team. The role will support the delivery of a variety of consultancy and transformation projects for high profile infrastructure organizations across multiple sectors. The role provides an opportunity to work on a variety of projects including asset management capability improvement projects and asset information projects.

The role will be based in our New York Office however there will be the opportunity to support projects remotely in the US.

Key Responsibilities:

• Work as a Senior Consultant within the delivery team and support the implementation of business transformation projects including asset management consultancy, training, and information projects.
• Work independently, lead, or collaborate with the wider US or global team to deliver the complete lifecycle of asset management transformation projects, from sourcing to project closure.
• Consult with clients in the improvement of their capabilities with a focus on asset management and asset management systems.
• Lead and manage the delivery of Asset Management projects for clients in line with the AMCL project governance requirements.
• Identify and manage business development and sales activities including identifying new opportunities, supporting bid work, proposal writing, and presentation development.
• Deliver project work, including but not limited to, facilitating internal and external workshops, writing reports, and delivering presentations.
• Develop and produce Asset Management products on behalf and in collaboration with clients.
• Contribute to leading thinking on emerging business and asset management topics.

Qualifications

A minimum of six years of experience working in an Infrastructure organization or as a consultant to Infrastructure organizations, with working knowledge of:

• Relevant Asset Management guidance and standards such as ISO 5500X, the Institute of Asset Management’s Asset Management Anatomy, and the Global Forum for Maintenance and Asset Management (GFMAM) Asset Management Landscape
• The state of the practice and common Asset Management challenges in various asset-intensive sectors, including transportation, power, water, real estate, and municipalities
• The key components and applications of an Asset Management Policy, Strategic Asset Management Plan, Asset Class Strategy or Lifecycle Management Plan, and Asset Management Plan, and the typical suppliers, owners and consumers of information in those plans
• The phases of an asset’s lifecycle (Acquire, Operate, Maintain, Dispose) and associated decision-making processes, people, and information that support them, such as Reliability Centered Maintenance
• IT systems that support and enable Asset Management, typical business drivers for IT procurement projects and the systems engineering principles that underpin successful IT system procurement and delivery
• Business management principles including governance arrangements, performance management, risk management, review and management of change
• End-to-end business processes such as Investment/Business Planning, Work Management, Inventory Management, Safety Management, or Procurement.

Fundamental consulting skills and traits such as:

• Planning and Delivery - works comfortably in a fast-paced environment, managing multiple projects/tasks concurrently, delivering projects or tasks on time and budget.
• Collaboration - actively listens, communicates clearly, seeks feedback to ensure the message has been understood, and resolves conflict in a professional manner
• Integrity - acts with professionalism, establishes rapport and builds relationships with teammates and external clients based on trust and integrity
• Information Solicitation and Analysis - research, interprets and analyses different forms of information (interviews, surveys, reports, etc.) to understand client issues and diagnose problems, identifies and implements appropriate data analysis tools and techniques to derive insight for client organizations from data trends, patterns and anomalies
• Problem Solving and Solution Implementation- diagnoses root causes and applies knowledge and experience to solve problems creatively, employs a logical and informed approach to decision making, and adds value by leveraging appropriate tools and methodologies when recommending and implementing solutions
• Written and Verbal Communication - articulates complex information clearly, in a written style and format appropriate to the audience and context, translates complex analytical findings into clear, concise, and actionable insights for diverse audiences and utilizes visual aids and storytelling techniques to enhance comprehension and tailor the communication to the relevant stakeholders.

AMCL employees should feel that they are part of a team and that opportunities are always available to them. We provide and encourage:

• Clear mechanisms and arrangements for career progression
• Consistent and open communication, informing the team of new developments and encouraging them to give feedback, suggestions and constructive criticism
• A sense of pride and understanding in the services and products of AMCL and how we communicate and deliver them
• A workplace where AMCL team members feel supported, enabled and rewarded
• A culture that is fair, engaging, enjoyable and provides clear accountability and personal ownership

In turn, we expect all of our employees to exhibit the following core behaviors:

• Make change happen - embraces change, showing initiative and willingness to take responsibility for solving challenges
• Do better every day - focuses on efficient and effective execution to improve performance. Shows determination and resilience to deliver to the highest possible ethical standards
• Collaborate to deliver our best work - cooperate and collaborate effectively with others. Shares ideas and listens to the contributions of others. Discusses and challenges constructively
• Influence to build a better world - communicates clearly, influences effectively and builds a wide range of connections. Aware of the issues affecting our clients, communities and the environment
• Always learning - develops technical, business and behavioral competence, keeping knowledge up-to-date and utilizing feedback. Shows curiosity about new developments, learning, and insights. Works towards professional accreditation, where required
• Treat each other with care and respect - listens attentively to others and treats them with empathy and courtesy. Supports colleagues when needed. Raises concerns about unacceptable behavior

Additional Information

The salary range for this full-time role is $130K-$160K per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package.  Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications.

*On-site presence and requirements may change depending on our client’s needs*

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this, we promote a healthy, productive, and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/ and https://www.heery.com/

All your information will be kept confidential according to EEO guidelines.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Job Description SummaryLead implementation of critical procurement strategies for fluid commodity.

Manage, deliver and/or perform full clinical site monitoring services for one or more projects, which may include multiple services, be complex in nature and/or run on a multinational scale.  In-house based position, responsible for the design and oversight of project monitoring services including training, site/patient recruitment, site data/document management, monitoring project site budgets and regulatory filings that aligns with SOPs, study guidelines and GCP best practices.  In the function of Lead CRA, will act as primary liaison between CRAs and project team and may be required to participate in the development of project plans, protocols, CRFs, communications or other monitoring forms, documents and tools. Represents the corporation by maintaining collaborative relationships with stakeholders.

Monitoring-Subject Expert

• Act as subject matter expert, mentor, coach and/or provide performance feedback to manager for peers.
• Assist with selection, hiring, training, and supervision of CRAs as needed. Perform co-monitoring and training visits with CRAs.
• When required, act as the first escalation point for the resolution of site/patient issues or to address Sponsor concerns.
• May represent Director, Monitoring and Site Management or Manager, Clinical Site Management in BD initiatives with a site monitoring focus.

Project Monitoring Lead

• May be assigned Lead CRA role and manage monitoring services for a group of projects and/or CRAs on large/complex project(s) including directing/guiding day to day activities and review/approval of monitoring reports.
• Function as liaison between CRAs and other functional teams, escalating concerns and issues to management as needed.
• Participate and/or present at study team, kickoff and investigator meetings and act as primary contact to sponsors for all monitoring related issues.

Site Recruitment and Setup

• Identify and recruit site investigators, coordinate the movement and delivery of trial materials, samples, tests and forms, including investigational product, protocols, SOPs, CRFs, project documents, forms and support tools.
• Ensure SOPs in place to optimize patient recruitment providing guidance to site teams of inclusion/exclusion criteria.

Investigational Site Monitoring

• Primary clinical site contact.
• May act as primary contact for any questions or issues that arise from investigational sites.
• Oversee overall integrity of the study to promote positive working relationships with the site and staff.
• Facilitate and support site staff with access to study systems and ensure sites are compliant with project specific training requirements.
• Ensure all site related issues are followed until resolution.
• Coordinate delivery of clinical sites communications, collaborating with project teams, to ensure investigational sites are provided accurate ongoing data, updates, information and feedback on project/regulatory guidelines and objectives throughout the project lifecycle.

Qualifications

• The successful candidate will possess a minimum of a college diploma/degree and 4-6 years of related experience.
• The successful candidate must exhibit the following skills: self-motivation with strong communication skills and a commitment to achieving positive results.
• Strong attention to detail and keenness to understand the importance of building collaborative relationships to achieve results.
• Ability to engage in continuous learning and self-development.
• Ability to continually foster teamwork.
• For one CRA position supporting Flemish sites in Belgium, Dutch language skills are required.

Working Conditions

• Home-based
• Regular travel

$58,000 - $96,500 a year

PHISHING SCAM WARNING: Alimentiv is aware of the continued increase of phishing scams, leveraging various methods of attack via email, text, voice and social media. Please note that Alimentiv only uses company email addresses, which contain “@alimentiv.com”, to communicate with candidates via email. If you are contacted by someone about an open job at Alimentiv, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you’ve been a victim of a phishing scam, please contact your local government cyber authority to report.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Togather are the team at the heart of great events.

We’re a founder-led company of 40+ event specialists working across some of the largest and most exciting events in the UK.

Our Marketplace supports both B2B and B2C customers to handpick standout suppliers across street food, drink and venues for private events, from large-scale summer and Christmas parties to regular office lunches for clients including Spotify, Netflix & BBC.

Live partners with organisers of large-scale public events, using our 360 tech and industry expertise to curate and deliver exceptional food and drink experiences that also drive commercial results for our clients. From major festivals, stadium fanzones and cultural celebrations, we work hand in hand with client teams to deliver exceptional guest experience for the likes of GALA festival, Rock Oyster, Hill Dickinson Stadium and Pride in London.

Internally, we’re proud to have been recognised by Tempo and the Startups 100 Awards as one of the UK’s best places to work. We care deeply about building an ambitious, supportive and high-performing team.

We started life 10 years ago as Feast It, a two-person marketplace launched from a kitchen table - and today, over 10 million guests a year attend a Togather-powered event. Across every project, our mission remains the same:

To make events better for everyone.

The Role:

Togather is seeking a highly organised and detail-oriented Senior Event Producer to plan and execute F&B delivery at world-class events. This role is critical in ensuring seamless event delivery, maintaining high operational standards, and driving revenue growth while upholding safety and quality management best practices. The successful candidate will be responsible for managing all aspects of advancing and delivery, from supplier coordination and budget adherence to on-site management and post-event reporting as well as managing a small team themselves.

While this role is predominantly office-based, it also involves frequent on-site work, often during holidays and weekends and, as such, it’s not your typical 9-5pm. We, however, have a wellness, overtime and a Time Off In Lieu Policy in place to offer flexible working hours and support our Delivery Team throughout.

This role will come with a high degree of autonomy which will favour highly-motivated individuals looking for growth. It will be vital that you identify and solve problems end-to-end, while bringing in the correct stakeholders collaborating cross-functionally with Partnerships, Operations  & Data experts to ensure we meet our challenges both swiftly and effectively.

Having an end-to-end knowledge of event production and F&B businesses function will be important in this role, so previous experience at a similar company is preferable, or a keen interest in the UK’s food market scene.

Responsibilities will include:

• Managing Togather’s  most valuable and production-heavy events with key Clients that bring in the most income for the business.

• Delivering event briefs from the point of signing a contract through to the live event and post-event reporting.

• Creating Health & Safety and RAMS docs, ensuring compliance with legal requirements and best practices.

• Working with suppliers to deliver great events that exceed client expectations, drawing on experience and expertise to ensure that all aspects of event production are executed flawlessly.

• Coming up with clever ways to engage suppliers and grow their revenue, fostering a culture of collaboration and partnership.

• Creating post-event data packs with relevant information for our clients and identifying areas of improvement.

• Maintaining up-to-date records and information across all event management platforms and applications.

• Assisting with testing and company-wide initiatives, representing the team at company functions, ensuring that the team is aligned with company goals and objectives.

• Building and supporting time saving processes throughout the event management journey.

• Executing on new team member onboarding and mentorship, ensuring the smooth integration of new hires into the team.

• Line Managing more junior members of the team and reporting upwards.

• Serving as a Togather ambassador, attending industry events to build relationships, identifying acquisition opportunities, and staying current on new trends.

• Have 5+ years of event management and production experience within the events industry, preferably with F&B suppliers/traders at large-scale outdoor and experiential events; delivering complex production, operations, logistical and staffing projects

• Thrive while working on-site at public events - whether it’s a weekend, late night or an early morning!

• Are emotionally intelligent, empathetic and personable. Your ability to create and nurture relationships will define success in this role.

• Are highly organised and tech savvy with the ability to multitask and prioritise effectively.

• Results-driven and have a bias for action. You care about your work driving the business forward and won’t stop until it does!

• Have the ability to quickly pick up new online tools and know your way around an excel spreadsheet.

• Be commercially minded with the ability to cross-sell and upsell, identifying opportunities to grow revenue and deepen client relationships.

• Creative & Solutions oriented, there will always be challenges, but you should always bring meaningful solutions to the table.

• Excited to be part of a team and up for the journey. Sta

• Hybrid working - 3 days in the office

• Generous holiday allowance; 25 days (including a 3 day Christmas Closure) + bank holidays

• Enhanced Pension through salary sacrifice

• Partnership with Benefits Platform Mintago; EAP service, Workplace Nursery, Cycle to work scheme, Electric car scheme, Health services, Mental Health services, Gym discounts, retail discounts and much more

• Partnership with Code app: Significant discounts in a lot of London’s best restaurants, bars and more

• Enhanced Mat & Pat leave

• Free coffee, drinks, snacks and regular supplier lunches

• Regular team socials and events (including 6 weekly Town Halls with companywide socials & 1 Away day a year)

• A shiny new MacBook to work on

• Loads of invites to food-industry events (yes they do usually have free food)

• Dog-friendly office